Returns & Exchanges

At PS Audio, we stand behind our high-fidelity equipment with a 30-day performance guarantee, ensuring your absolute satisfaction with every listening experience. If you are not completely satisfied, you may return your product for a full refund or exchange within the trial period.

Return Process

• 1.
  Request an RMA

  Contact our support team or log into your account to request a Return Merchandise Authorization number, which is required for all incoming shipments.

• 2.
  Secure Packaging

  Carefully pack your device in its original factory packaging, including all cables, manuals, and accessories to ensure safe transit back to our facility.

• 3.
  Ship to PS Audio

  Affix the provided shipping label or use a trackable carrier to send the unit to our service center in Boulder, Colorado.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund to the original payment method or ship your replacement unit within 5 business days.